PhireFast | Refund Policy

Clients hosting with us for 31 days or over
PhireFast will only refund customers hosting with us for 31 days or over in the event that we have failed at maintaining 100% server uptime as defined in our Service Level Agreement (SLA). PhireFast will refund 50% of their montly fee per hour of downtime, up to 100% of the customer's montly fee for the affected accounts.

Customers within their first 30 Days:
PhireFast insists on a strict policy of customer satisfaction. Customers having enlisted services from PhireFast may request a refund within their first 30 days of placing their initial order. Exemptions from this policy include: a) Accounts suspended, terminated or banned for abusing our network or servers, b) Account holders who have failed to remit payment for their hosting services, and c) Repeat customers setting up a seperate account under the same name, address or credit card.

Definition of Downtime:
Downtime is defined as having taken place within PhireFast's control. Downtime is defined as any failure within our servers as a result of poor server management or equipment failing within a server. We can not make guarantees on factors we do not control - Network problems and outages are not applicable to our uptime guarantee.