Customers within their first 30 Days:
PhireFast insists on a strict policy of customer satisfaction. Customers having enlisted services from PhireFast may request a refund within their first 30 days of placing their initial order. Exemptions from this policy include: a) Accounts suspended, terminated or banned for abusing our network or servers, b) Account holders who have failed to remit payment for their hosting services, and c) Repeat customers setting up a seperate account under the same name, address or credit card.

Customers Hosting with us for 31 Days or Over:
PhireFast will only refund customers hosting with us for 31 days or over in the event that we have failed at maintaining 100% server uptime as defined in our Service Level Agreement (SLA). PhireFast will refund 5% of their montly fee per hour of downtime, up to 100% of the customer's montly fee for the affected accounts.

Definition of Downtime:
Downtime is defined as having taken place within PhireFast's control. Downtime is defined as any failure within our servers as a result of poor server management or equipment failing within a server. We can not make guarantees on factors we do not control - Network problems and outages are not applicable to our uptime guarantee.