100% Server Uptime
It's Simple: PhireFast Guarantees 100% Server and Network Uptime, 24 hours each Day. However, due to New Releases constantly being developed by our Hardware and Software Providers, Scheduled Maintenance is necessary on a regular or emergency basis for any Web Hosting Provider. PhireFast cannot be help responsible for Major Catastrophe, Severed Lines to the Data Center, Network Outages and other downtimes beyond our own control.

Technical Support
On average, users contacting our Technical Support Department receive a response within 15 minutes. Upon providing any additional details required for fixing the matter, the average time to a complete fix is less than 1 hour. Although our Technical Support is considered amongst the most satisfactory within the Web Hosting Industry, we also recognize that in the event of an Emergency, responses to Technical Support Tickets may take up to 72 hours to be sent. A such event has not occured in the past, but we recognize this issue must be addressed in the event of future emergencies.

Refund Guarantee
For information regarding Refunds, please click here.